RMSF Corporation
Where Bold Thinkers Make Bold Moves.

IT Intern

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Information Technology Intern

We are looking for new Information Technology Intern to assist with end-user support on hardware (desktops, laptops, printers, mobile devices/telephones) and software. The intern will gain valuable entry-level professional experience working in various capacities. Ideal candidates should be excited to learn about new technologies.

Key Roles and Responsibilities:

  • Ensure all actions are consistent with RMSF’s values, mission, and strategic business objectives

  • Under staff guidance, perform computer imaging, staging and installation.

  • Initially provide front line phone, remote and desk side problem triage and resolution for end user devices including workstations, phones, and peripherals

  • Respond to user issues in a timely, effective and professional manner, occasionally escalating to and working with other support teams

  • Maintain and update support tickets and related technical documentation in the service management system

  • Support and participate in technical projects as needed

  • Assist in the maintenance of IT standards and documentation.

  • Under the guidance of staff, inventory technology equipment and software to aid asset management.

  • Perform other related duties as required.

Qualifications:

  • Currently pursuing a degree in Information Technology, or Computer Science.

  • Experience using Microsoft Windows 7 and 10

  • Experience using Microsoft Office

  • Strong written and verbal communication skills

  • Ability to multi-task and manage multiple priorities in a fast-paced environment.

  • High comfort level with operating systems & network communications

  • Knowledge of cloud environments is a plus

  • Ability to maintain confidentiality

  • Interest/commitment to working in startup environment


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